Ricardo Pita de Sousa Maciel

IT Professional & Project Manager

ricardomacielqatar@gmail.com (+974) 70884891 Doha, Qatar LinkedIn Portfolio

Professional Summary

Seasoned IT professional with over 20 years of expertise in IT infrastructure, cybersecurity, and technical training. Adept at designing and implementing innovative solutions to enhance business operations, optimize system performance, and improve end-user support. Demonstrates exceptional leadership in project management and HR operations, consistently delivering results aligned with strategic organizational objectives.

Key Achievements

IT Optimization:
• Reduced system downtime by 30% through infrastructure redesigns
• Delivered 20+ client-focused digital solutions with 35% improved satisfaction
Cybersecurity:
• Implemented advanced data protection protocols
• Conducted organization-wide security training programs
Leadership:
• Managed HR operations for 150 employees across multiple countries
• Led cross-functional teams to achieve project milestones

Professional Experience

IT Manager and Project Lead

R.S. Informática | 2017 – 2023

Viana do Castelo, Portugal

Spearheaded comprehensive IT infrastructure optimization, resulting in a 30% reduction in downtime
Delivered over 20 tailored digital solutions, increasing client satisfaction scores by 35%
Directed cross-functional teams to meet ambitious project milestones

IT Trainer

CER Centro de Estudos Regionais | 2018 – 2022

Viana do Castelo, Portugal

Designed and delivered IT courses on Microsoft Office, web development, and Adobe Suite
Trained over 500 learners using adaptive teaching methodologies
Conducted practical workshops bridging theoretical knowledge with real-world applications